Do you offer Cash on Delivery (COD)?
Yes! 💸 We offer COD on all eligible orders for your convenience.
Is delivery really free across India?
Absolutely! 🚚 We provide free delivery on all orders anywhere in India.
How do I get 10% off on prepaid orders?
🎉 Choose any prepaid payment option at checkout and your 10% discount applies automatically.
What is your return policy?
You can return any product within 5 days of delivery. Please contact us via email or WhatsApp to initiate the process.
How do I request a return or exchange?
Contact our support team at trelocontact@gmail.com or on WhatsApp at +971562959939 with your order details and reason.
How long does a refund take?
Refunds are typically processed within 3-7 business days after we receive and inspect the returned product.
Can I track my order?
Yes! We provide a tracking number via email or WhatsApp once your order ships.
What if I receive a damaged product?
Please contact us immediately with photos. We offer returns and exchanges within 5 days of delivery for any product.
How can I contact customer support?
Reach us via email at trelocontact@gmail.com or WhatsApp at +971562959939 during support hours.
Do you ship internationally?
Currently, we ship only within India.